Privacy Policy

Dhangadhi Dash ("we", "us", "our") operates a hyper-local delivery platform connecting customers with restaurants, grocery stores, pharmacies, and local shops in Dhangadhi, Nepal. This Privacy Policy explains how we collect, use, and protect your personal information when you use our app and services.

We collect the following types of information:

• Account Information: Name, email, phone number, and password (encrypted).
• Delivery Information: Delivery address, contact number, and delivery instructions.
• Order Data: Order history, payment method, and transaction records.
• Location Data: GPS location during order placement and delivery tracking.
• Device Information: Device type, OS version, and app usage analytics.

We use your information to:

• Process and deliver your orders efficiently.
• Connect you with nearby riders and partner stores.
• Process payments and issue refunds.
• Provide customer support and resolve issues.
• Send order updates, promotions, and service notifications.
• Improve our services, recommendations, and delivery routes.

We share your information only as necessary:

• Partner Stores & Riders: Your name, address, and contact number are shared with the assigned store and rider for order fulfillment.
• Payment Processors: Transaction data is shared with eSewa, Khalti, FonePay, and other payment gateways to process payments securely.
• Legal Compliance: We may disclose information if required by law or to protect our rights and safety.

We never sell your personal data to third parties.

We implement industry-standard security measures including SSL encryption, secure password hashing, and restricted access controls. Payment information is processed through PCI-compliant gateways and is never stored on our servers. While we strive to protect your data, no method of transmission over the internet is 100% secure.

You have the right to:

• Access and review your personal data.
• Correct inaccurate information.
• Request deletion of your account and associated data.
• Opt out of promotional communications at any time.
• Download a copy of your order history.

To exercise these rights, contact us through the app's Help Center.

We retain your data for as long as your account is active. Order and transaction records are kept for a minimum of 3 years for legal and tax compliance. After this period, data is deleted or anonymized.

We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or via email. Continued use of the service after changes constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or your data, please reach out through our Help Center or contact our support team at Dhangadhi, Kailali, Nepal.